by W. Kirk Lutz | May 10, 2025 | Tech Support
My 86 year old mother was having an issue printing a PDF, which she said was blurry. So we scheduled a call. The first half hour of which was guiding her through the pretty simple steps of allowing me to view her screen and operate her mouse. She was having trouble...
by W. Kirk Lutz | May 1, 2025 | Tech Support
My folks computer was dying. I was hoping it would outlive them, but those stubborn old bastards continue to breathe. I was dreading them getting a new computer because, as you know, I am their tech support. A new computer means new everything. Thankfully they just...
by W. Kirk Lutz | Jan 14, 2020 | Tech Support
An hour. An hour of life I will never get back. What was I doing for that hour? Being tech support for my 81 year old mother and 82 year old father. Too early in the day to start drinking. Or is it? Yesterday, my mother’s email stopped working. The way she...
by W. Kirk Lutz | Apr 26, 2019 | Tech Support
These are the type of computer updates I fear most. Ones that break my ability to see my parent’s computer screen. That update/fear came true today. A day which will go down in history as the day the internet stood still and my blood pressure reached a level...
by W. Kirk Lutz | Oct 28, 2018 | Tech Support
Another call from my 81 year old dad who cannot get on the internet. He restarted the computer and his DSL modem. Yes DSL, one step up from dialup and two from smoke signals. He called me on his cell phone then proceeded to put it on “speaker” so he could...
by W. Kirk Lutz | Oct 14, 2018 | Tech Support
Holy fuck! (Which is apparently a fuck blessed by a priest, but that is besides the point). Just spent an HOUR on the phone with my 81 year old dad helping him order something on Amazon.com. Yesterday, he went to Amazon as he always does, and how I am just finding...
