by W. Kirk Lutz | Jan 14, 2020 | Tech Support
An hour. An hour of life I will never get back. What was I doing for that hour? Being tech support for my 81 year old mother and 82 year old father. Too early in the day to start drinking. Or is it? Yesterday, my mother’s email stopped working. The way she...
by W. Kirk Lutz | Apr 26, 2019 | Tech Support
These are the type of computer updates I fear most. Ones that break my ability to see my parent’s computer screen. That update/fear came true today. A day which will go down in history as the day the internet stood still and my blood pressure reached a level...
by W. Kirk Lutz | Oct 28, 2018 | Tech Support
Another call from my 81 year old dad who cannot get on the internet. He restarted the computer and his DSL modem. Yes DSL, one step up from dialup and two from smoke signals. He called me on his cell phone then proceeded to put it on “speaker” so he could...
by W. Kirk Lutz | Oct 14, 2018 | Tech Support
Holy fuck! (Which is apparently a fuck blessed by a priest, but that is besides the point). Just spent an HOUR on the phone with my 81 year old dad helping him order something on Amazon.com. Yesterday, he went to Amazon as he always does, and how I am just finding...
by W. Kirk Lutz | Feb 4, 2018 | Tech Support
5 hrs of total driving, 256 miles driven, and 9 hours of tech support (there was a dinner shoved in there at some point) for my 80 year old parents. Their new iMac is up and running. My mother is no longer recording a TV soap opera she likes to watch by going into her...
by W. Kirk Lutz | Dec 14, 2016 | Tech Support
My dad called me because he got an email from Amazon.com after attempting to buy me a gift card from the site for Christmas. He was concerned that he did it incorrectly. The way he described what he did sounded like he had actually redeemed the Amazon.com gift card to...
