I Know What The Problem Is

by | Oct 25, 2016 | Tech Support

My dad calls with a problem “downloading” music. After identifying that the problem was a syncing problem between iMac and iPhone, we then had this exchange:   Dad: I notice that Patsy Cline is on the computer…   Me: I know what the problem is.  ...

Curmudgeon Town

by | Aug 29, 2016 | Tech Support

Lovely. After driving to my folks (2.5hrs each way) and working on their computer for 3+ hrs. And then changing my dad’s gmail password today, I have successfully broken our remote connection where I can troubleshoot their computer from afar(see their screen and...

Gmail Emails

by | Aug 29, 2016 | Tech Support

Voicemail from my dad this morning about his gmail account. We created a gmail account for him to use with software that allows me to access his computer remotely. He got an email that someone tried to get into the account yesterday while I was at their home working...

Springsteen

by | Aug 28, 2016 | Tech Support

Today: 2.5hrs driving to my folks. 3.5hrs getting their computer up to date and humming. I managed to keep them away from me while I worked. Although my dad again tried to help. This time he wanted to inform me about Bruce Springsteen’s record breaking show....

Disc With Photos

by | Aug 24, 2016 | Tech Support

Another fun tech support call with my 79 year old dad. My 9 year old nephew is visiting. He and my 77 year old mom went parasailing. Go mom! Well the company gave them a disc with photos. Dad put it in computer. Nothing. Put it in DVD player. Nothing. So he calls me....

Broke Netflix

by | Jun 2, 2016 | Tech Support

Just got a call from my dad. He claims I broke Netflix. Oh, the power I wield. I upgraded their computer so we could once again video chat, not that I need to see their ugly mugs, or them mine, but so that I could once again see their computer screen. So he went to...