by W. Kirk Lutz | Feb 4, 2018 | Tech Support
5 hrs of total driving, 256 miles driven, and 9 hours of tech support (there was a dinner shoved in there at some point) for my 80 year old parents. Their new iMac is up and running. My mother is no longer recording a TV soap opera she likes to watch by going into her...
by W. Kirk Lutz | Dec 14, 2016 | Tech Support
My dad called me because he got an email from Amazon.com after attempting to buy me a gift card from the site for Christmas. He was concerned that he did it incorrectly. The way he described what he did sounded like he had actually redeemed the Amazon.com gift card to...
by W. Kirk Lutz | Oct 25, 2016 | Tech Support
My dad calls with a problem “downloading” music. After identifying that the problem was a syncing problem between iMac and iPhone, we then had this exchange: Dad: I notice that Patsy Cline is on the computer… Me: I know what the problem is. ...
by W. Kirk Lutz | Aug 29, 2016 | Tech Support
Lovely. After driving to my folks (2.5hrs each way) and working on their computer for 3+ hrs. And then changing my dad’s gmail password today, I have successfully broken our remote connection where I can troubleshoot their computer from afar(see their screen and...
by W. Kirk Lutz | Aug 29, 2016 | Tech Support
Voicemail from my dad this morning about his gmail account. We created a gmail account for him to use with software that allows me to access his computer remotely. He got an email that someone tried to get into the account yesterday while I was at their home working...
by W. Kirk Lutz | Aug 28, 2016 | Tech Support
Today: 2.5hrs driving to my folks. 3.5hrs getting their computer up to date and humming. I managed to keep them away from me while I worked. Although my dad again tried to help. This time he wanted to inform me about Bruce Springsteen’s record breaking show....
