I Know What The Problem Is

My dad calls with a problem “downloading” music. After identifying that the problem was a syncing problem between iMac and iPhone, we then had this exchange:   Dad: I notice that Patsy Cline is on the computer…   Me: I know what the problem is.  ...

Curmudgeon Town

Lovely. After driving to my folks (2.5hrs each way) and working on their computer for 3+ hrs. And then changing my dad’s gmail password today, I have successfully broken our remote connection where I can troubleshoot their computer from afar(see their screen and...

Gmail Emails

Voicemail from my dad this morning about his gmail account. We created a gmail account for him to use with software that allows me to access his computer remotely. He got an email that someone tried to get into the account yesterday while I was at their home working...

Springsteen

Today: 2.5hrs driving to my folks. 3.5hrs getting their computer up to date and humming. I managed to keep them away from me while I worked. Although my dad again tried to help. This time he wanted to inform me about Bruce Springsteen’s record breaking show....

Disc With Photos

Another fun tech support call with my 79 year old dad. My 9 year old nephew is visiting. He and my 77 year old mom went parasailing. Go mom! Well the company gave them a disc with photos. Dad put it in computer. Nothing. Put it in DVD player. Nothing. So he calls me....

Broke Netflix

Just got a call from my dad. He claims I broke Netflix. Oh, the power I wield. I upgraded their computer so we could once again video chat, not that I need to see their ugly mugs, or them mine, but so that I could once again see their computer screen. So he went to...