by W. Kirk Lutz | May 2, 2015 | Tech Support
Most of my computer help with my parents involves a stiff drink for me beforehand. Today, I need to be sober because I am driving 2 1/2hrs to do some onsite repair. Shannon Miller-Lutz, please have the keg ordered and chilled for me when I get home...
by W. Kirk Lutz | Mar 10, 2015 | Tech Support
Just saw a Nasacort commercial that said it “stops more of what makes you miserable”. I’ll be taking it the next time my folks call me for tech...
by W. Kirk Lutz | Feb 22, 2015 | Tech Support
Another tech support call with the Bickersons (my parents). I have lost the ability to see their screen remotely so I feel like I am guiding Hellen Keller through a mine field. I’m trying to tell my dad what to do while my mother yells in his other ear that he...
by W. Kirk Lutz | Feb 4, 2015 | Tech Support
That horrible feeling when you teach your 76 year old mother how to delete an email knowing she will eventually delete her inbox, email app, and possibly computer by accident. Just waiting for the call, “This god damn computer deleted all my email”. Always...
by W. Kirk Lutz | Aug 19, 2014 | Tech Support
My parents have been on Entourage for years for their email. I know that Entourage sucks because it stores everything in a single file and if that file gets corrupted, they lose everything. I set them up with a backup drive that they never have on. Well Entourage...
by W. Kirk Lutz | Aug 19, 2014 | Tech Support
After yet another tech call with my parents where I ended up losing my cool I sent them this email: For me to keep my sanity and in effort to not yell at you guys, I’d like to implement these rules before you ask for help: 1) Call me on my office phone since we know...
