by W. Kirk Lutz | Aug 3, 2014 | Tech Support
Just spent an hour on chat with my 75 year old mother being tech support. Utterly maddening. One of her issues was with an excel file a friend sent her that was getting cut off when printed. Her friend came over(before my mom called me) to try and help. Now we have...
by W. Kirk Lutz | Aug 2, 2014 | Tech Support
So my dad (77) texts me that the flashlight on his iPhone came on and he couldn’t turn it off. I called him and told him to swipe from the bottom of the screen up to reveal a menu. He did. I told him to click on the flashlight icon to turn it off. He said,...
by W. Kirk Lutz | Jun 12, 2014 | Tech Support
Another tech support question with my mother. I need a drink. I ask, “Is the Excel document you want me to look at up on your screen?”. (Her internet is flaky so I cannot share her screen) Her answer, “I don’t want to lose my document”....
by W. Kirk Lutz | Feb 10, 2014 | Tech Support
On the phone with my bank. Apparently they hired grandma Moses as an operator. I’m all for hiring the elderly, but she seems to have the same computer skills as my 75 year old mother. Which means none. Every time I ask a question, she pauses for several minutes...
by W. Kirk Lutz | Dec 3, 2013 | Tech Support
Being tech support for my 70+ year old parents is one of the most maddening things I have ever done. 3 year olds can work a mouse better than my mother. She really should stay off the computer and stick to what she knows, the telegraph and homing...
by W. Kirk Lutz | May 7, 2013 | Tech Support
As if I am not irritable enough from lack of sleep I am now trying to guide my 76 year old father through setting up email on his iPhone. One of the many reasons I want to buy a...
