Lovely. After driving to my folks (2.5hrs each way) and working on their computer for 3+ hrs. And then changing my dad’s gmail password today, I have successfully broken our remote connection where I can troubleshoot their computer from afar(see their screen and move their mouse). Just spent a good hour on the phone trying to lead my father through the steps to get us reconnected. Unsuccessfully. The only way I will get this working again is another trip to Curmudgeon Town East from my home in Curmudgeon Town West. Yay! Won’t be for a few weeks unfortunately. Hopefully their computer will stay in one piece until then.